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Abstract Nearly all documents created in offices these days begin their lives on a computer, as a computer file. Computer files are quite dynamic in nature. They change over time as they are accessed. Computer files are not immortal, but the act of deleting a file...

The computer crashes and what happens? Well, irritation at first. The darn thing is supposed to work, and you've got work to do. After fiddling with it for a bit and getting error message this, error message that — and what did I do that was an illegal instruction? Am...

Can you say, "hoax?" With the advent of email, one person can send millions of messages. With the help of willing accomplice friends, a single hoax chain letter can multiply into hundreds of millions. There are any number of hoaxes and well-meaning people can...

There are a lot of reasons a computer can lose data. Some are more catastrophic than others. If the hard disk in the computer is making a clicking, grinding, or scraping sound, then it's time to turn off the computer, remove the hard disk, and sent it to a data...

Emergency! The computer has failed: what now? Impact: Turn everything off for 5 minutes and let things stabilize. Once everything is turned back on, check files and applications for damage. Make sure there's a backup of the important files right away. Be alert for...

Is it better for my computer to leave it on or shut it off when I'm not using it? To my way of thinking, there are four main reasons to be concerned about leaving a computer on all day and night. They are: electricity cost, data security, damage from power spikes, and...

What are computer viruses, Trojans and zombies? Sounds like a horror movie, doesn't it? Computer viruses are bits of computer code (1's and 0's) that, just like people viruses, use the host (computer) to multiply and infect other hosts. Trojans are bits of code that...

(For a troubleshooting checklist, click here.) When you get a shiny new computer (or even an old grimy one), it's a box full of promise. Like a blank page, it's just waiting for you to put something interesting down. It's an invitation. It's a challenge. And so you...

There's nothing scarier than strange noises coming from your computer. A few steps may help. Copy or back up your important files! If your computer is still functioning, copy your important files to an external disk drive, flash/ USB drive, or whatever you’ve got. If...

Saving Data for Decades Burgess Consulting has been serving the data needs of our clients with hard drive data recovery since PC's came on the scene. We have successfully recovered the data from tens of thousands of computers, disk drives, RAIDs, flash drives, and all...